Dynamic diagnosis scripts for housing repairs teams that capture the right information for the right response.
An easy-to-use repairs triage assistant that fits into your operation.
Run every report through structured diagnosis questions so nothing gets missed.
Hazard flags fire the moment the right answer comes in — vulnerability, prior falls, damp signs — not after the fact.
Drop in your existing call-handling guide and AI extracts the structured questions — or start from a validated script and adapt it. Map each repair type to your own work codes and trade codes once, then reuse it on every case.
The same set of answers produces the same priority and work code recommendation, regardless of who's triaging the case.
Load a script and start triaging straightaway — no setup or integration faff.
When you're ready, integrate with your housing and repairs systems to bring in tenancy information, repairs history, and one-click scheduling.
Structured repairs triage that turns a series of answers to a fixed set of questions into a work code, a trade, and — where it applies — an Awaab's Law hazard flag. It isn't free-text: it's a structured, predetermined set of questions that every call handler runs through consistently, regardless of who's on the call.
Every diagnosis path includes Hazard Assessment questions alongside the usual repair questions — so a case that reads as routine (a broken light, a stuck window) still gets checked for vulnerability, prior falls, or damp signs. Where a hazard applies, it's flagged, timed against the statutory clock, and evidenced from the first call — not caught later in the process.
Standalone is free — load a script and run structured triage in the browser, no data connection required. The integrated tier, which connects to your tenancy and repairs data and adds one-click scheduling, is quoted per organisation. Register your interest and we'll talk you through it.
Standalone: minutes. Drop in your existing call-handling document and AI extracts the questions, or start from a validated script — either way, you're triaging your first case the same day. Integrated setup depends on which systems you're connecting and is scoped with you directly.
Yes. The integrated tier connects to housing and repairs systems like NEC, ROCC, and MRI to pull in tenancy information and repairs history, and can plug into an AI agent via MCP. Standalone mode needs no connection to anything at all.
Made Tech holds Cyber Essentials, Cyber Essentials Plus, and ISO 27001 certification. Standalone mode doesn't require a data connection at all — your call handlers paste the recommendation into your existing works-order system, so nothing is written back automatically until you choose to connect.
